As the internet becomes an intrinsic part of the business environment yet potential danger to vulnerabilities the challenge to maintain such environment is may fold. Not to mention the network problems requiring a vast range of skills and capabilities to troubleshoot and resolve.

The reality is that very few enterprises have the time, money, or resources to provide the comprehensive support their employees need to keep their network environments operational and productive. Fewer still have the national service delivery infrastructure to provide the same consistent levels of service to all of their employees — whether in the corporate headquarters, a satellite office location, working from home, or on the road. With this in mind, MindShare created 360° network and security management services a cost-effective and comprehensive solution for maintaining and supporting your networks and maintaining security.

Service Modules & Benefits

• 24X7, 365 days monitoring and alerting
MindShare engineers monitor all network and security devices at client end using our enterprise monitoring and management system. Depending on the alerting configuration our software generates about 5-20 alerts in a day. MindShare NOC engineers watch these alerts analyze them before escalating to domain experts for resolution. Alerts are categorized as critical and non-critical by MindShare experts and escalated via telephone (in case of critical alerts) or via trouble tickets (non-critical alerts) using trouble ticketing system.

Have your network devices monitored all days through the year by expert professionals in MindShare NOC. No holidays, no breaks. Have instant alerting in critical conditions.

• Scientific and proactive monitoring
Get a proven ITIL best practices methodology and technology tools for pro-active monitoring, alerting and managing your network.

• Proactive Remediation
Our monitoring and management software has the capability to defined thresholds. This allows the software to trigger alerts and notifications whenever any threshold is violated, hence enabling “Proactive Management” rather than traditional reactive one.

• Network administration
MindShare does regular network health checks, performance checks and audits. Our recommendations are documented and presented to client to help take decision on their environment

• Asset and inventory management
Take control of your IT asset hardware and software. Know the exact count and save money.

• Ticketing system
Get a comprehensive ITIL based ticketing system for users to log desktop problems. MindShare ticketing system will allow end users to log in tickets and track ticket status and help the CIO to monitor SLA.

• The CIO dashboard
We believe that no work is done without paper work! The CIO dashboard is a comprehensive reporting system designed for the CIO to help monitor MindShare service performance, Service Level Agreements and extract executive reports in a click of a mouse.


SERVICE HIGHLIGHTS
24 X 7 Network Operations Center (NOC) for “proactive monitoring, management & administration
 
No investment in an enterprise monitoring & management tool and ticketing system.
 
Increase technology availability
 
Reduction of your operational costs
 
Comprehensive reports on inventory and preventive maintenance activities.
 
Proactive approach
 
mprove quality of life: Rely on the MindShare NOC and experience better quality of life during weekends, holidays, and office and non-office hours.
 


 


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