Are you concerned about:
• Timely roll out of your stores?
• Your store manager is removing memory modules from your POS equipments?
• Unauthorized software been installed on equipments at stores?
• Asset inventory and where they are placed?
Does your retail software provider go shopping when your customers shop?
• Does your hardware vendor attend a Friday evening call on Monday that too without a spare part?
Relax you are not alone.

MindShare 360° Retail IT Services is just the service you are looking for.

For today’s Retailer success depends on more than just the right Location & the right POS system. Today’s multi-store retailer needs to maintain tight control over costs, business processes, and performances, at the same time keep pace with any size competitor. Managers at the head office of a multistore business or chain need to roll up data from across multiple stores for a complete business view.

MindShare 360° Retail IT Services provides affordable, automated IT management solutions that integrate with and adapt to your specific retail needs.

Grow your business- not your IT Staff

With our service you do not require an army of expensive IT staff to set up and maintain multi-store operations. MindShare 360° Retail IT Services is a blend of on-site and remote support delivered using On-site presence in 30 plus locations in India and Network Operations Center (NOC) in New Delhi.

360° Retail IT Management Services

• Outlets/Store roll outs
If you are looking for timely deployment and roll out of stores & outlets across India, MindShare is just the right partner for you. With our vast experience in store roll outs for 30+ retailers, we understand what it takes. We have expertise in all types and brands of POS equipments and retail software. MindShare will lead the project management and execution of all your store roll out while keeping you updated of the status regularly.

• POS hardening
Are you concerned that unauthorized software is installed in your store equipments? MindShare will remove un-authorized software, unauthorized users with administrator privileges, restrict external storage and disable CR ROM and USB devices to ensure ongoing license control and IT policy compliance.

• “Proactive” Preventive Maintenance
Preventive maintenance is an integral part of being “Proactive”. Mindshare will do security hotfixes patching, forced anti virus signature file updates, spyware scan and removal, cookie cleaning, disk de-fragmentation and hard disk monitoring. All preventive maintenance tasks are done on a predefined time, in silent mode and unobtrusive to users.

• POS uptime monitoring and reporting
Are you concerned about POS equipment going down and manual billing happening resulting in pilferages?
MindShare will monitor all your POS equipments across locations from its Network Operations Center (NOC) and start remediation process whenever NOC identifies a POS down. We provide on site and remote services during your business hours covering peak business on week ends and holidays.

• POS application support
Does your retail software provider go shopping when your customers shop?
Typically it happens that the retail software at your store does not function during peak hours when it’s a holiday. MindShare has competence in most retail software to help deal with:
• Database indexing
• Database attachment
• Application corruption and reloading
We provide on site and remote services during your business hours covering peak business on week ends and holidays.

• Asset Management
Have a comprehensive Asset inventory report in a predefined format every month from MindShare.
This helps you keep a tab on the assets used in the environment and help you budget for new ones better. Inventory details includes hardware, service tags, software and applications.

• Warranty Uplift
Does your hardware vendor attend a Friday evening call on Monday that too without a spare part?
MindShare works 365 days of the year. Get on site spare support from MindShare spare pool without waiting for your OEM Warranty with committed service level agreement.

• Count on MindShare
Start a long-lasting relationship with one of the leading retail technology services providers. Our journey with Retail IT services started way back in year in year 1997 (with MIntegraph) with the 2nd Store of Dominos in India, there has been no looking back ever since!

SERVICE HIGHLIGHTS
24X7, 365 days Network Operations Center:
24 X 7 Network Operations Center (NOC) for “proactive preventive maintenance service”. No holidays, no sick leaves. We don't go shopping when you do business.
Enterprise Monitoring System
No investment in expensive enterprise monitoring & management tool system at your end. Our services are inclusive of our tools for your benefits.
Ticketing system
Get a comprehensive ITIL based ticketing system for users to log desktop problems. Track tickets and monitor SLA online. Get alerted when SLA gets breached.
The CIO dashboard
Comprehensive reporting on desktop performance, patch and vulnerability, SLA Management and executive reporting in a click of a mouse.
Reduce Operation Costs
Decrease your average downtime per desktop. Reduction of your operational costs
Comprehensive Reports
Inventory, trend analysis, ticketing tracking and SLA management
Improve quality of life
Rely on the MindShare NOC and experience better quality of life during weekends, holidays, and office and non-office hours.


 
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